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Telephones.com contacts 1 out of every 10 customers (sometimes more, but never less) to get a general feedback on their new system approximately 30 days after installation. Customer overall satisfaction is based on overall ease of installation and programming, ease of use (user friendlyness), and the users interpretation of the overall quality of the equipment. We try to be as bias as possible and only compile information provided by our customers after their system has been fully installed and programmed as well as fully understood by the individual users. A survey is only conducted if the customer or user is fully trained on the basic operation of the system, including associated accessories and voicemail. Comments by users not fully trained on the system are not taken into consideration. A high score (or low score) should not be taken as an accurate assessment of the equipment, and used only as a general guide. Some systems may be highly praised by a user because of its features and quality, but given a low score simply because that user wanted more choices in phones, or simply wanted a system with more expandability. Even though fairly accurate, please use the below guide as another tool to help you determine basic differences. |

| System Model |
Approx Cost |
Expansion Lines & Phones |
Telephone Types |
Installation & Programming |
Connection Jack Type |
Overall Customer Rating |


| NEC DSX 40 |
Least expensive |
4X8 to 40 total ports**** |
Analog & Digital |
Difficult |
1 pair RJ11C** |
 |
| NEC DSX 80 |
|
8X16 to 80 total ports**** |
Analog & Digital |
Difficult |
1 pair RJ11C** |
 |
| Vertical DX 120 |
|
4X8 to 40X80 |
Analog & Digital |
Easy |
1 pair RJ11C** |
 |
| Vodavi Starplus STSe |
|
4X8 to 24X48*** |
Analog & Digital |
Easy |
1 pair RJ11C** |
 |
| NEC DSX 160 |
Most expensive |
0X0 to 160 total ports**** |
Analog & Digital |
Difficult |
1 pair RJ11C** |
 |

* Some systems may require an optional expansion card in order to handle different types telephones
** Most analog system phones only require an industry standard 2 pair RJ41 jack. Most digital system phones only require an industry standard 1 pair RJ11 jack. Most IP system phones require a cat 4 pair cat5/6 RJ45 jack. Depending on the type of phones used, some IP systems that use analog, digital and IP phones (like the samsung OfficeServ) may use a combination of different types of jacks.
*** Maximum expansion is determined by the type of optional expansion cards and/or telephones used. Some IP systems may require an optional switch or router in order to accommodate the amount of telephones required.
**** Total ports are combination lines and stations (some restrictions apply) |
Some IP Systems require the licensing of optional equipment and software. Larger, more advanced IP Systems like the Allworx, Samsung OfficeServ, and the Vertical SBX IP320 have optional advanced features and functions that may require the purchase of separate licenses and/or equipment in order to activate that particular product or feature. An example of this would be adding an off-site IP telephone in a different city or state connected to the main system that might require a site license. License costs and optional features vary from IP system to IP system, so please research them thoroughly. Smaller systems that DO NOT require licensing fees are the Vertical Xcelerator IP, Panasonic KX-HG400 IP, Avaya Quick Edition IP, and the Inter-Tel 3000 IP.
IP Phone Systems have features and optional equipment that are EXTREMLY advanced and unlike most features found on conventional analog, digital, or hybrid systems. IP Phone Systems are NOT harder to install than regular conventional systems, but they may require additional expertise when it comes to programming and configuring them. Besides the basic telephony knowledge required for phone systems, a complete understanding of LAN’s, WAN’s and Data Networking is also required for programming and configuring most IP Systems for off-site operations. The provided system manuals will fully explain this in technical terms, but depending on your knowledge on IP addressing, you may also require help from your local Network Administrator since the provided manuals will assume you already have a basic knowledge of computer networking fundamentals. An IP phone system will become PART of your computer network system (LAN), so if you understand your LAN's operations, you should have no trouble integrating the phone system to it. The rule of thumb here is that if you can configure a computer network system using IP addresses, MAC addresses, routers and switches, etc, then you should be able to set up an IP phone system as well. Most IP Systems tend to cost more than a conventional analog or digital phone system due to the more advanced features they contain. If you DO NOT have multiple offices that require integration or require off site locations for telecommuters, then most likely a regular analog or digital phone system will meet all your business needs and requirements.
Are there disadvantages to an IP phone system?
- On the average, and IP phone system will cost you more. If you don't have multiple business locations that need to be networked together, a conventional analog, digital or hybrid phone system may be a better choice for you.
- Most IP Phone System require CAT5/6 wiring. Its the same wiring used for your Computer network system. This may be advantages when adding a phone where a PC is already located because you can use the same wiring for both the IP phone and PC. If you don't have a networked PC at that location, then you will need to run Cat5/6 wiring to that location for the IP phone.
Need more help? ask us or download the free dummies manuals below provided by Avaya (also apply to all other IP phone systems):
Download SIP for Dummies by Peter Gregory |
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Why IP Or VoIP? |
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| Over the years you have heard a lot about VoIP Systems, or Voice Over IP.
You have been telling yourself the last several years that you
will purchase one of these systems in the future when the prices
come down and more options are available. OK, well that time
is NOW! The latest VoIP systems are available here right now! Due to the fact that most major manufacturers
have joined the VoIP market over the last several years, the
time could not be better to get into this latest technology!
There are many brands out there now, so let our IT professionals help you decide
on the best system for you! |
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Still Confused About VoIP? |
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| Don't be. We'll make it simple. Our technicians are Microsoft Certified (MCITP) IT Professionals and can help you determine the best VoIP system for your specific application. After all, Telephones.com has been in the telecommunications business for over 23 years now and knows business telephone systems like no other! Not only will Telephones.com provide the best equipment at the best price for your business, but we will continue to provide you with professional support throughout the life of your system. Try out our Award Winning Service for yourself. Call us at 800.400.9884 and let one of our IP professionals help you determine the best system for you. As mentioned above, we'll make it simple, and keep it simple! |
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Get
FREE Tech Support And Software! |
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As always, you will receive FREE tech support
for life on any phone system purchase! Need phone system programming
software? All required system manuals and programming software
are included FREE with every system! |
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Get
FREE Ground Shipping and Overlays! |
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FREE shipping is included on orders within the
contiguous US and NO TAX on 49 states! Ordering a complete phone
system? Also receive additional FREE overlay labels and the
overlay label printing software! Many Pre-Packaged Kits also receive our own Quick Connect Block! |
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Best
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Phone Systems Features |
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What's Hot? |
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| Network Cameras! See
your home or business LIVE in REAL TIME on your laptop, PDA
or your cell phone while you're away! Spy on your kids or check
on your employees from anywhere on the planet! As long as you
have an internet connection and a browser equipped laptop, PDA
or call phone, you can do this! You DO NOT need a computer at
the camera location. Basically, you just plug in the camera
directly into your high speed router or modem and you're set
to go! These cameras are extremely easy to install and program
due to the self configuring wizard included with the camera. |
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The LATEST IP Technology: |
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