WOW! All on line orders NOW include FREE FedEx or UPS ground shipping with NO minimum!
*Telephones.com cannot ship to a P.O. Box. If you are shipping to an alternate address other than your billing address, we require that the alternate address be registered with your credit card company. You can do this by calling the toll free number on the back of your credit card. This process is to protect you with our fraud prevention policies, and to minimize order processing delays.
*On line orders placed before 12 noon PST Monday through Friday (excluding holidays) will normally ship that same day. Orders placed after 12 noon PST Monday through Friday (excluding holidays) will normally ship the following business day.
Got questions? Can't find what you need? Our equipment is constantly being updated. We may still have what you need, or be able to special order it for you! CALL US! 800 400 9884 Monday - Friday 9 AM to 3 PM ET
HOW
TO ORDER
Ordering
from WWW.TELEPHONES.COM OR WWW.HOTPHONES.COM
couldn't be easier. Just order on-line, by phone,
fax, mail or email. Orders can be accepted via
on-line, fax, mail or email 24 hours a day -
365 days a year! Orders placed after normal
business hours are processed the following business
day. WWW.TELEPHONES.COM ships via UPS Ground
(3-7 business days), UPS Blue (2 business days)
and UPS Red (overnight). Federal Express (FedEx)
options are also available. Shipping fees will
be displayed at checkout when appropriate. Most
items, if shipped GROUND within the continental
USA, do not include any shipping charges. We
are not able to ship to PO Boxes. All UPS Ground
shipments take between 3-7 business days to
arrive. All shopping cart shipping options are
available ONLY within the continental USA. Orders
to Hawaii, Alaska and Puerto Rico must pay the
appropriate shipping charges. Orders to Canada
and other international destinations must pay
the appropriate shipping charges, along with
all required taxes and duties. For International
orders, please see the section below. If you
are outside the continental USA, you can still
place your order on line. We will notify you
by email with the additional charges that will
apply.
ON
LINE SHOPPING CART ORDERS
This
is the easiest most cost effective way to place
your order. Orders placed on line include FREE
ground shipping, with no minimum at http://store.telephones.com/
PHONE
ORDERS
We'll
be happy to take your order over the phone as
well. For telephone orders, Customer Services
representatives are available to take your call
Monday - Friday from 9 AM to 3 PM ET. Free ground
shipping is included for orders placed over
the phone for orders over $500.00. Orders under
500.00 will pay the cost of the shipping depending
on the method of shipment. If your order is
under 500.00 and you would like free ground
shipping, you will need to place it on line
at http://store.telephones.com/
Toll
Free Sales Number: 800.400.9884
Local
Number:818.360.8790
Local Fax: 818.391.1997
PRODUCT
AVAILABILITY
Unless
otherwise noted, all items featured on the WWW.TELEPHONES.COM
website are warehoused for prompt and immediate
delivery. Once you have placed your order you
will receive a faxed or email acknowledgment.
Although
we know you try to plan ahead, we realize that
emergencies do occur. Please contact us if your
needs exceed the above guidelines and we will
work closely with you to meet your deadline
TECHNICAL
SUPPORT
Free unlimited
technical support on equipment sold is provided
with daily email response during regular business
hours. Additional documentation and support
on most systems is also provided for free for
a period of two (2) years from the time of equipment
purchase through a secure web site using a supplied
user name and password. |
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INTERNATIONAL
ORDERS
The
systems we carry are manufactured for use within
the USA and Canada. They are rated at 110 Volts
AC and designed to work on local US and Canadian
teleco lines. These systems will work in many
other countries, but it would be your responsibility
to determine the legal and electrical requirements
for your particular country. Other
than the commercial invoice we include, you are responsible
for all other required forms, duties and taxes required
by your country to pass this equipment. Due to custom problems and regulations beyond our control with some
countries, we reserve the right to refuse orders
to certain countries. We ship to most countries
via FedEx as the freight forwarder. it is your responsibility for all items to pass customs. We
will not refund shipping charges for returned
items unable to clear customs for any reason,
or items refused to be picked up at customs. We will refund
the cost of equipment on items returned, less
any restock fee involved, including all shipping, custom
and storage fees incurred.
International
Orders 001.818.360.8790
Fax:
001.818.391.1997
EMAIL
ORDERS
Customer
Service
MAIL
ORDERS
Alpine
Communication Systems, Inc
11856 Balboa Blvd Suite 210
Granada Hills, Ca 91344
SALES
TAX
Only
California residents are subject to a sales
tax. If you are a contractor in the state of
California, please provide us your current resale
license no so we can wave the sales tax for
you. You will need to call us for to make these
arrangements at 800.400.9884.
PAYMENT
Major
credit cards are accepted - Visa, MasterCard,
Discover and American Express. All credit cards
orders require a valid billing address. Alpine
Communication Systems does not accept some credit
cards with international billing addresses (as
these can not be verified). Canadian Credit
Cards are normally OK as long as they can be
verified.
PRODUCTS
All
products are 100% factory new with full factory
warranty. WWW.TELEPHONES.COM does not stock,
buy or sell refurbished products.
UPS
and FedEx Shipping Charges
Our
shopping cart allows you to choose the shipping
method of your choice for an additional charge.
It is rare, but please keep in mind that FedEx
and UPS (as well as most major carriers) do
not reimburse shipping charges for weather related
delays. If you paid for special shipping and
the package is late in arriving due to our error,
we will be more that happy to reimburse you
for those shipping charges. |
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Alpine
Communication Systems (www.telephones.com) Return Policy
All
equipment is new, factory tested by the manufacturer
in good working order and warranted by the manufacturer
according to their terms and conditions. It
is the buyers responsibility to make sure that
the products purchased are the correct ones for
their particular application. Warranty
is limited to the conditions set by that particular
manufacturer and is limited to equipment failure
under normal use on a properly connected, surge
protected control unit and associated equipment.
The
item you are returning may not be defective. It
is common to assume that an item is defective
when the cause is simply that the item has not
been properly installed or properly programmed.
We recommend that you first contact Our
Technical Support to get help with any installation
or programming problems you may have prior to
requesting an RMA number.
No
item will be accepted without an RMA (Return Authorization)
number from Telephones.com, or the manufacturer. If you need to make a return, you should
request an RMA immediately after receiving your
equipment. You can request an RMA number for any
item purchased from Telephones.com by sending
an email to Customer
Service. For verification purposes, always include the serial number(s) of the item(s) being returned. Equipment returned must arrive within
14 days of the equipment being received. Telephones.com
will not be responsible for items lost by your
shipping carrier, or returned items being delayed
by your shipping carrier. For your own protection,
we highly recommend you ship all equipment being
returned with enough insurance to cover the value
of the items. Please include the name the equipment
was purchased under, the date of purchase, the
invoice number, and a detailed description of
the problem on all returns.
Please
note there will be a 20% restock fee including
all shipping charges on all non-defective returns. When a product is returned, the 'FREE Ground Shipping' offer is waived, and the refund includes the total charge amount minus the restock and shipping charge. The items to be returned have to be returned within
14 business days from time of receipt. All equipment
returned within this 14 day period must be in
re-stockable condition. The items to be returned
need to be in their original factory sealed boxes
with all enclosed accessories. All serial numbers
on all equipment are documented. All serial numbers
are verified on all returns. The serial numbers
on the items to be returned have to match the
serial numbers on the factory boxes they were
enclosed in. The items to be returned need to
be the same items sold by Telephones.com on the
same invoice in question. If the serial numbers
on the returned equipment do not match the serial
numbers on the boxes or on record, the items may
be returned. If the factory seal on the boxes
were broken by the recipient, DO NOT re-tape them
since they need to be inspected. The original
boxed equipment to be returned must be put within
another box, just as it originally arrived. There
cannot be any shipping stickers on the original
factory boxes. Please put the original factory
boxes within another box for shipping so that
the original box is not damaged during shipping.
If an item is returned in less than perfect condition,
additional charges may apply, or the item may
be returned.
After
two weeks from the date of purchase all returns are
handled directly by the equipment manufacturer
according to their terms and conditions noted
on the warranty. A copy of the manufacturer's
warranty can also be provided to you upon request
prior to any purchase. This is a copy of the same
manufacturers warranty included with all new equipment, or listed on their web site.
Shipping charges for returns are non refundable.
If the original item shipped did not include shipping
charges because free shipping was included, these
original shipping charges may also be applied
to the return.
Need to send in an item to repair during the warranty period? Telephones.com works with many different manufacturers. Many manufacturers have different policies when it comes to exchanges or repairs during the warranty period. Even though an item that failed during the warranty period will be replaced or repaired by the manufacturer according to their terms and conditions, most manufacturers require that exchanges or repairs during the warranty period be handled directly through the dealer that the equipment was purchased from. If you have an item that needs to be repaired during the warranty period, Telephones.com, if needed, will be happy to handle the transaction for you or even expedite the assignment of the RMA (return authorization) number from the manufacturer. All equipment sold by Telephones.com includes the manufacturers warranty information in the provided documentation, or is provided through the manufacturers web site. If unsure of a specific manufacturers repair or exchange policy, please contact that particular manufacturer or Telephones.com for additional information. |
